Returns Policy

RETURNS POLICY

It is important to us that you love your purchase from Bird on a Wire.  We want to make sure you are 100% happy, so we have made our return/exchange system very simple.  All items are thoroughly inspected by us before being sent to ensure a high level of quality in the products you purchase.
If you purchase an item that you are not satisfied with, doesn't fit or doesn't suit you, we can offer a credit for you to purchase an alternative product online.
Please note we DO NOT REFUND for change of mind or incorrect selections.
We DO NOT REFUND AFTERPAY OR ZIPPAY PURCHASES.
In the case of a Afterpay or Zippay return you will be given a store credit.
 
Your garment/s must meet the following requirements to be returned for a credit.

 

TO RETURN AN ITEM, PLEASE FOLLOW THESE STEPS

BIRD ON A WIRE 
ORDER NO:
18 CORONET CRESCENT
BURLEIGH WATERS
QLD 4220
Once your return has been received, accessed and approved, we will be in touch with the details of your online credit.  Please note this may take several days to process.
Also, note that the cost of sending the returns back is the customer's responsibility.  We recommend using a traceable service as we cannot take responsibility for lost parcels. 
 
FAULTY ITEMS
All items are inspected by us before they are sent out to avoid customer disappointment.  In the unlikelihood that we have missed something and you have received an item that is faulty, please contact us immediately at sales@birdonawireburleigh.com and we will be happy to replace the item. Only if your garment has a genuine fault will it be refunded. 
HOW WILL I BE REFUNDED
Upon the return of the items, they will be checked to make sure they meet the condition of a faulty garment and once cleared, you will receive a refund or credit for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
We endeavour to process refunds as soon as they are received but please allow up to 7 business days for returns to be processed.  You will receive email notification of the status of your refund once finalized.  We do not refund initial shipping charges for items returned, other than for faulty items.  We are not liable for the loss of garments being returned.  We recommend using a traceable method and taking note of your tracking number.  
CAN I EXCHANGE AN ITEM
Due to the limited nature of our pieces, if you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund. 
For urgent inquiries, please email: 
sales@birdonawireburleigh.com